Fashion Brands Embrace Blogs and Bloggers

Posted by Steve Pollack     No Comments     Tags: Blog, Brands, Fashion, Wwd
10/11/09  As reported recently by WWD. Oscar de la Renta, Donna Karan, Target, Urban Outfitters, Gucci, Louis Vuitton and Rachel Roy are all doing it.  “Fashion houses, designers and retailers are rushing into the free social media phenomenon that is reshaping not only interpersonal communication, but how apparel, accessories and beauty products are marketed and sold.” I was really interested [...]
10/11/09  As reported recently by WWD. Oscar de la Renta, Donna Karan, Target, Urban Outfitters, Gucci, Louis Vuitton and Rachel Roy are all doing it.  “Fashion houses, designers and retailers are rushing into the free social media phenomenon that is reshaping not only interpersonal communication, but how apparel, accessories and beauty products are marketed and sold.” I was really interested to see an article in the Times on the increased importance of blogs within the fashion industry.  So what does this buy fashion brands. The ability to support their brand personalities on real-time technology and form relationships with a community of customers, particularly consumers for whom the Web is an important sources of information.

It wasn’t that long ago that Sir Philip Green, CEO of Arcadia in the UK, owners of Top Shop, Miss Selfridge and other leading retail fashion chains, dismissed offhand a new social networking website called Mint, setup by fashion students. So it was interesting to see Sir Philip invite fashion bloggers to its HQ for a preview of its Autumn / Winter lines. This is part of a broader trend in which retailers have been forced to find new ways of influencing key opinion-formers on the internet, which is the sector’s fastest growing sales channel.  As stated in the WWD article the newness of the platforms has made quantifying the sales impact of social media tough to pinpoint, although companies cite rising Web traffic and more customers using promotions.

According to Leon Bailey-Green, founder of the Online Fashion Agency ‘right now, bloggers are ruling the online fashion space. Arcadia are thought to be punching below their weight online – for example, ASOS, the fashion retailer that operates entirely online receives more visitors than any of Sir Philip’s brands.

As frivolous as a bloggers preview seems, fashion experts are unanimous in their increased importance, which began at the top end of the market. Two years ago Chanel invited bloggers to Paris for a VIP tour of Coco Chanel’s apartments. Its now, common for bedroom bloggers to have their own section at fashion shows, elbow to elbow with conventional fashion media.

More importantly, it is estimated that 40% of all fashion sales are influenced by the internet (15% of actual fashion sales are online), so retailers increasingly see the need to win hearts and minds online.

This is a problem because consumers are notoriously fickle and disloyal on the internet. Over 60% of consumers have increased their use of price comparison sites, and 45% said that they would leave the website immediately if it failed to show them what they wanted on the first page, according to Avail Intelligence Trust Index (http://avail.net/en).

So it seems that fashion brands and retailers really do need to take fashion bloggers seriously now and will find it difficult to get their attention when they become mainstream. It will certainly affect sales.

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Google Analytics Guide to ROI

Posted by Steve Pollack     No Comments     Tags: Google, Lead Conversion, Roi, Visitors, Website
9/10/09  Google Analytics provides very detailed insight into how users are interacting with your website. Placing a small piece of code within each page of your site you will start receiving answers to questions like: How many people visited my site during the last month? What state (or country) do most of my visitors come from? What search words do [...]
9/10/09  Google Analytics provides very detailed insight into how users are interacting with your website. Placing a small piece of code within each page of your site you will start receiving answers to questions like:

  • How many people visited my site during the last month?
  • What state (or country) do most of my visitors come from?
  • What search words do my  visitors use to find my site?
  • Is my site getting any traffic from Facebook, Twitter, LinkedIn…? If so, which ones?
There are a lot of different metrics out there but what really matters is what is affecting the bottom line.

  • Visitors: What’s driving traffic (visitors) to your site? keywords, advertising, inbound links.
  • Leads: What’s encouraging the visitors to convert to a lead? Offers on page, information that is pertinent to visitor.
  • Customers: What’s encouraging the leads to convert to a customer? Ongoing communications, reasons to come back.
But answering some questions is just the tip of the iceberg. With some understanding of what your trying to accomplish with your web site there are a number of ways to dive deeper into these numbers and glean valuable information about just how effective your web presence might be and how to improve.

Here are a few initial tips that all businesses should consider thinking about when establishing a website or reviewing their current web analytics:

  • Establish Goals:
    What are you trying to accomplish by having a web site? Are you simply trying to get a presence on the web? Or more customers or do you have a way for visitors to turn into customers by contacting your business off your site?
  • Install and Set Up Analytics:
    Google Analytics does many things right out of the box, usually enough for most. If you really want to tap into the power behind the service your going to want to customize and tweak a few things. Google Analytics has an entire section dedicated to setting up what they call  “Goals”. Examples of goals might include when a visitor makes a purchase, registers for an event, or downloads a white paper. Not all goals have an immediate dollar value associated with them, but in many cases you can apply an actual dollar value to them and see how effective your site may be at bringing in sales.
    You may also find that you want to slice and dice the data that Google Analytics provides you and create your unique report to fit your needs.
  • Offer Value to your Visitors:
    What can you offer that is of value to your visiotrs? Some suggestions are: Blog subscriptions, eNewsletters, free guide, free toolkit. And don’t just direct all your traffic to your home page, offer a link to a ‘landing page’ which is designed to convert visitors to leads.  Without this in place, your marketing efforts will seem futile if no visitors are converting.
  • Revisit and Review:
    All this work is useless unless you set aside some time to review your analytics and see how your web site is performing. The purpose is to not only to observe, but also react to the information being provided. Your site may need tweaking or your PPC campaign may not be attracting the right visitors to your site. The only way to know is to pay attention to all the juicy information that Google Analytics provides you. It’s all there and all you need is a gmail account. 
Some of this may sound complicated, but with some help from a knowledgeable person, you will be able to more clearly see what is going on with your site’s web traffic. If your serious about using your website effectively for your business or organization you will want to spend some time understanding your analytics and try new things. Need some help? Let us know.

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GenNext New World of Mobility is a Reality

Posted by Steve Pollack     No Comments     Tags: Applications, Branding, Marketing, Mobile, Website Design
7/19/09  Youth of today do not use email much unless they want to attach something or contact a dinosaur like me.  They text or IM.  When sending text or instant messages is too much work, they post to all of their friends at once, on Facebook, MySpace or Twitter.  I have observed this first hand and [...]
7/19/09  Youth of today do not use email much unless they want to attach something or contact a dinosaur like me.  They text or IM.  When sending text or instant messages is too much work, they post to all of their friends at once, on Facebook, MySpace or Twitter.  I have observed this first hand and as marketers, here is all you need to do your own focus group.

Go to any mall, high school event or college dorm and watch as ”GenNext” conduct  multiple IM sessions, search for info or music, watch TV, do homework, respond to text messages, and talk on the phone all at the same time.  Today’s youth are driving the mobile revolution and they actually believe they will die faster from mobile phone deprivation than if they stop breathing.  Computers are important; mobile phones are basic necessities.

As we make the switch from mass media to internet to mobile everything about communicating with “GenNext” has changed, it has made their messages to each other just as important as our messages to them. This new audience needs speed, is bombarded with media, talks to each other constantly, and gives lots of feedback that they want to be heard.  Thanks to today’s technology, we can now address each of them individually, and even know where they are when we send them messages. Marketers had better understand the technology that makes all this possible. We need to be fast, interactive, mobile and individual. We need to know what will capture their attention in the seconds available so they’ll see our messages at all. This is pretty hard to do, and the mobility and technology of today’s phones makes it even harder. But the precision and individuality of mobile devices also makes it more valuable. Utilizing Short Messaging Service technology and integration of social media will provide the “GenNext” to take notice and integrate with your brand. Stay with us as we try to go beyond the scope of traditional by serving clients in this new world of mobility and digital entertainment.

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Mobile Applications: The On-The-Go Future of Technology

Posted by Steve Pollack     1 Comment     Tags: Applications, Blackberry, Iphone, Mobile
6/15/09  Few companies innovate with the vigor of those working in the cellular industry. While most of us happily soak up new innovation as mere consumers, a growing number of firms are already working on the next big thing — the phones we will be carrying around in our back pockets in 2012 and beyond [...]
6/15/09  Few companies innovate with the vigor of those working in the cellular industry. While most of us happily soak up new innovation as mere consumers, a growing number of firms are already working on the next big thing — the phones we will be carrying around in our back pockets in 2012 and beyond and the applications that will drive their usage.

This is really not a U.S. phenomenon but instead a global driven force as Apple’s App Store is currently available in 77 countries and mobile phones are the lifeline in some of the poorest developing countries.

At a recent lunch in our office, I observed four of our design and programming staff sitting together each with an iPhone either playing games, texting or sharing their latest download discoveries. This scene goes on across campuses, companies and in social settings across the world everyday. The mobile phone has become the business and entertainment device of choice.

First on the application side, Apple’s App Store success of late been well documented; more than 30,000 new applications, $30 billion in the first 30 days of operation, and close to 1 billion downloads since launch.
Mobile Application Stores (MAS) are a not really a market but have become a new revenue stream for operators, handset manufacturer’s and application developers. The key MAS solutions, namely Qualcomm’s BREW shop, Apple’s App Store, BlackBerry App World, Nokia’s Download.

Mobile Applications Stores have been around long before the iPhone – in fact since 2001 Qualcomm BREW has offered an application platform for developers, but also a complete developer-to-consumer channel. Naturally, there are a number of other vendors offering partial MAS solutions, namely Cellmania, GetJar, Handago, Motricity, Jamba, Buongiorno and Handmark.

In 2009 we are clearly seeing a turn towards complete Mobile Application store offerings in the footsteps of Apple’s App Store. There’s been plenty of coverage on Google’s Android Market, RIM’s Application Center, Microsoft’s SkyMarket and Adobe’s Appzone.

Next the hardware, the future isn’t really about hardware. At least as far as I see it, sure there will be great innovations with new screen technology, wireless integration, and broader integration.

Some of the most exciting innovations we’ve seen in recent years have come from mobile services. Innovation for many is centered more around what you can do with a mobile device, rather than what you can make out of one. The belief is that many future mobile innovations will be borne out of the realities of the developing world. In my world, where we leave household devices on standby for weeks on end, energy efficient mobile devices are seen as something of a luxury. For a mobile phone owner in, say, Sierra Leone — with little access to mains electricity — it’s more of a necessity. As devices get smarter, faster and more powerful, the challenges of power consumption will continue to consume large chunks of R&D effort. The recent announcement from the Chinese Academy of Sciences of a highly-efficient solar cell that can effectively be embedded in plastic could give us a glimpse of a future where the housing of mobile phones becomes one large solar panel. Advances in harnessing kinetic energy could also give us self-charging mobiles, akin to our already-present self-winding watches. Perhaps the challenges of keeping mobile devices powered up will lead to a convergence where a number of charging technologies are present in a single device.

Again, this technology would most likely emerge from developing countries, where vast numbers of potential customers are excluded from phone ownership because they lack of access to power to charge them.
Despite the march of the integrated mobile device, we’re still some way off making them as easy and convenient to use as our old friend the computer. Once I leave my laptop at home and start writing regularly on my phone, maybe I’ll finally know that my future has arrived.

1
KonstantinMiller
7/06/2009
6:40 p.m.
I think I will try to recommend this post to my friends and family, cuz it's really helpful.
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Getting Greener

Posted by Steve Pollack     No Comments     Tags:
6/08/09  I have been getting asked lately if we are a green web design and production company. I typically say the answer is yes, and we’ve been gently yet decidedly on a green movement for a long time. For one the very nature of our technology industry lends itself to being environmentally aware and friendly, but [...]
6/08/09  I have been getting asked lately if we are a green web design and production company. I typically say the answer is yes, and we’ve been gently yet decidedly on a green movement for a long time. For one the very nature of our technology industry lends itself to being environmentally aware and friendly, but most recently we’ve always made a point to go the extra mile. After all, we’d like the planet to be around for a while and teach our clients how to save some green.

It is a fact a lot of companies talk the green talk, but then you’ll find out all that means is they recycle cans and office paper. That’s not us. Here’s a list of a few things we do that help us stay green:

  • We have convinced 100s of clients to utilize email campaigns to reduce the amount of direct mail and post office carbons.
  • We have implemented green standards from Earth911 for ourselves and our clients.
  • We embrace telecommuting and flex-time. It’s easy to stay in touch with each other through video conferencing, chat, and email. By doing this, we massively reduce our carbon footprint. Plus, our people are happier when they don’t have to spend too much time sitting in SoCal traffic.
  • We recycle. That includes utilizing eWaste companies to recycle computer components, too.
  • We moved to real plates and silverware in the company kitchen to reduce trash and purchasing paper and plastic items.
  • We have replaced all CRTs with LCD panels to consume less energy.
  • We encourage our employees to use electronic documents as much as possible, reducing the amount of paper and printing supplies we use.
  • We do a lot of animation and postproduction work, so we need to use a lot of computers; 2 or 3 per person. We have implemented the most enegy efficient computers we can get, but they still put off heat. So those computers get shut off when not in use.
  • Many employees and managers have moved to hybrid vehicles which I am sure will continue to grow.
Can we do more, yes. Our office consumes too much energy, we still print out items to send to clients, and certain items are not available as recycled but we try our best. Becoming green isn’t a sprint; it’s a marathon and a long-term choice. But we’re doing more today than I ever thought possible.

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